Freight Policy
Shipping Charges
Order value US$0.00 to US$48.00, shipping cost US$7
Free shipping for order value greater than US$48.00 and above
Orders are normally shipped within 2 business days of payment, otherwise we will make a special note on our website or email.
We have a 30 day return policy, which means you can request a return within 30 days of receiving your goods.
Your order arrival time
Shipping (Air) time for EU orders 7-15 working days
USA/Canada order shipping (air) time 7-15 business days to arrive
5-10 business days for Japan and Southeast Asia orders (by air)
During the ordering process, we will display the exact delivery time directly on the respective item
To qualify for a return, your item must be in the same condition as it was received, unused, with tags not removed, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To return an item, please email [serve@oximeterbuy.com]. If your return request is accepted, we will send you a return shipping label with instructions on how and where to send the package. Returns will not be accepted without prior request.
If you have any questions regarding your return, feel free to contact us at [please include your contact email address].
Damages and Problems
Please inspect your order upon receipt and if an item is defective, damaged or you have received the wrong item, please contact us immediately so that we can assess and correct the problem.
Exceptions/Non-Returnable Items
Certain types of merchandise cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special order or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns of specialty items or gift cards.
Checking Your Order
When your order is ready to ship, you will receive a shipping confirmation via email. This contains shipment tracking information. You can also check the status of your order here: Track Order.
Communicate
The fastest way to ensure you get the item you need is to return the item you have and purchase a new item separately once your return has been accepted.
Returns
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, we will automatically refund you via your original method of payment. Please note that it may take some time for your bank or credit card company to process and mail the refund.